Refund policy

RETURN POLICY

Returns & Refunds

Due to the nature of our products, we do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

hello@ayanea.com

Please include your order number along with photos of the item and packaging so we can review the issue and make it right.

Lost Packages

If your package appears lost or significantly delayed, please contact us and we’ll do our best to assist you.

We’re here to support your experience — from your first order to your daily ritual.